NextPointHost, a leading global provider of wide range of web hosting services, announced today the findings of its inner 2013 Customer satisfaction survey. The company has achieved an overall satisfaction rate of 94 percent given by their customers across the globe. NextPointHost takes seriously its promise of putting customers first and the results proved that their customer-centric approach is the right way to keep moving ahead.
“Customer satisfaction surveys are important vehicles for companies, as they measure customer satisfaction, and help determine customer loyalty. Today's customers expect more from their hosting providers. That’s why we at NextPointHost always strive to make sure that our customers are completely, not merely, satisfied ”, said Genko Penev, CEO and Founder of NextPointHost.
NextPointHost’s customers were asked to assess different aspects of the company’s performance. Here are some key areas of the survey that the customers responded positively to:
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As an IaaS provider, we don’t place restrictions on the software that you run on your servers or the level of access you have. We give all our customers full control to scale, install and customize servers to fit their needs, not ours. Our cloud hosting package helps businesses and individuals get high-powered service at a fraction of the cost.
NextPointHost is renowned for their commitment towards delivery of highly professional services at very affordable prices, award-winning technical support, and one of the very best networks in the industry. 99.99% uptime is guaranteed. It is privately owned with over 100,000 clients served in more than 80 countries.